In these days of increased interactions with your customers, it is important to partner with a company that understands that the first contact with customers is a reflection on how you do business. Whether your business is inbound, outbound, back-office support/fulfilment or multimedia interaction, at Adrel we ensure that we understand your business, and ensure that the correct provisions are selected to successfully service and enhance your services.
Services
Our services are designed to maintain and enhance each of our client's reputation. At Adrel our clients can expect to achieve cost reductions and improved service quality enabling them to focus on their core business capabilities.
- Dedicated Promotional Hotlines
- Telemarketing Campaigns
- Market Research
- Help lines
- Data Cleansing
- Lead Generation & Appointment Setting
- Response Handling
- Direct Selling
- Virtual Reception
- Customer Care
- Sales through Customer Service
Our seamless integration of services reduces the time between receiving, processing and fulfilling orders. Responses are validated and data captured on a daily basis and where appropriate, the required items are despatched within 24 hours. Our results are reported daily, weekly or monthly – depending on campaign and client preference. We encourage our clients to interact directly with our Operations Team to drive strategic objectives. This will give piece of mind to our client that at Adrel we aim to meet and exceed business requirements for today and tomorrow. We will consistently evaluate our client's business objectives in line with our client's customer behaviour.